Privacy Policy

At A Touch of Japan, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services.

1. Information We Collect

We collect the following types of personal information when you interact with our website and services:

1.1 Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Passport information (if required for booking)

1.2 Non-Personal Information

  • IP address
  • Browser type
  • Device type
  • Website usage statistics

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

  • To process bookings, create itineraries, and confirm your travel arrangements.
  • To communicate with you regarding your bookings and provide customer support.

2.2 Payment Processing

  • To process payments and manage your account, including invoicing and billing information.

2.3 Marketing and Communication

  • To send you promotional offers, newsletters, and other relevant updates (you may opt-out at any time).

2.4 Improvement of Services

  • To understand how you use our services and improve our website functionality, customer service, and user experience.

2.5 Legal Obligations

  • To comply with applicable legal requirements or respond to valid legal requests by public authorities.

3. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse.

3.1 Data Encryption

  • All sensitive personal information (e.g., payment data) is encrypted and stored securely.

3.2 Restricted Access

  • Access to your personal data is limited to authorized employees and service providers who require the information to fulfill their responsibilities.

3.3 Data Retention

  • We retain your personal information only as long as necessary to provide our services and for legal compliance.

4. Sharing Your Information

We do not sell or share your personal data with third parties, except in the following circumstances:

4.1 Third-Party Service Providers

  • We may share your data with trusted service providers (e.g., payment processors, tour guides, accommodation providers) who assist us in delivering our services.

4.2 Legal Requirements

  • We may disclose your personal data if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, or respond to legal claims.

5. Your Rights

You have the following rights regarding your personal information:

5.1 Access and Correction

  • You may request access to your personal data and correct any inaccuracies.

5.2 Deletion

  • You may request the deletion of your personal information, subject to legal and contractual restrictions.

5.3 Opt-Out

  • You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

5.4 Data Portability

  • You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience, gather website traffic data, and customize content. You can control your cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website. Continued use of our services after changes are made constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

A Touch of Japan
Email: customer@atouchofjapan.com
Address: 〒322-0073 253-4 Nishikanumamachi, Kanuma, Tochigi, Japan